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Knowledge base
Getting Started with Freshconnect
Introduction to Freshconnect
6
What is Freshconnect?
How is Freshconnect better than Team Huddle?
How do I get access to Freshconnect?
Do I have to pay for Freshconnect?
Getting started with Freshconnect as a collaborator
View all 6
Setting up your Freshconnect account
5
How do I enable/disable Freshconnect for my organisation?
Adding your entire organization to Freshconnect
How do I enable agents to collaborate with other teammates and third party vendors?
How do I remove a collaborator from my organisation’s Freshconnect account?
How do I assign administrator status to other agents?
Freshconnect User Guide
User FAQs
8
What's the difference between an agent and a collaborator?
How do I access all of my Freshconnect discussions?
How do notifications work in Freshconnect?
I can view a discussion attached to a ticket/deal in Freshdesk/Freshsales, but I am not able to view it in the Freshconnect web app. Why is it so?
Terms of Service Update
View all 8
Using Freshconnect in Freshdesk
7
How do I invite other agents to a discussion?
How do I reply to a message?
How do I reply to everyone in a discussion?
How do I receive notifications on my discussions?
How do I view the collaborators on a particular discussion?
View all 7
Using Freshconnect in Freshsales
8
How do I start a discussion on a deal?
How do I invite other agents to a discussion?
How do I invite non-agent teammates to a discussion?
How do I reply to a message?
How do I reply to everyone in a discussion?
View all 8
Freshconnect-Freshdesk Integration
Understanding the Freshconnect-Freshdesk Integration
4
How does Freshconnect improve ticket resolution in Freshdesk?
How do I install Freshconnect on my Freshdesk account?
What are the requirements to use Freshconnect in Freshdesk?
Does using Freshconnect affect my Freshdesk billing?
Freshconnect-Freshdesk Integration FAQs
7
How is Freshconnect better than Team Huddle?
How will the launch of Freshconnect affect existing Team Huddle users?
Is this GDPR compliant?
What will happen to my existing conversations in Team Huddle?
Do I have to pay for Freshconnect?
View all 7
Team Huddle to Freshconnect Migration FAQs
8
How is Freshconnect better than Team Huddle?
Does Freshconnect have all the features of Team Huddle?
I already use Team Huddle. How will the launch of Freshconnect affect me?
What happens to my conversations in Team Huddle, once I migrate to Freshconnect?
What steps do I have to take to move from Team Huddle to Freshconnect?
View all 8
Freshconnect-Freshsales Integration
Understanding the Freshconnect-Freshsales Integration
4
How does Freshconnect make collaboration in Freshsales better?
How do I get Freshconnect on my Freshsales account?
What are the requirements to use Freshconnect in Freshsales?
Does using Freshconnect affect my Freshsales billing?
Team Messages
Getting Started
0
Profiles and Preferences
Notifications
2
Installing the Freshconnect Slack App
Adjusting email notification preferences
Using Freshconnect Contextual Discussions
Contextual Discussions in Freshdesk
3
Inviting people from outside your organization to a discussion
Start a discussion on a ticket
Mute or leave a contextual discussion
Freshdesk FAQ New
Automations
36
How to restrict certain domains in Freshdesk?
How to automatically send follow up email for unresponsive customers?
How to automatically reopen tickets when customer responds?
How to handle and prevent webhook drops?
How to restore deleted contacts?
View all 36
Email
34
How to verify support email address?
Can I use custom mail servers in Freshdesk?
How to notify customers when agent adds public note?
Why are the emails not converted as tickets?
How to enable DKIM?
View all 34
Accounts and Billing
10
What is the difference between Freshworks URL and Freshdesk URL?
How to add an agent or user to Freshdesk?
Why am I getting ‘You’re not allowed to access this page’ error?
How to add agent licenses to Freshdesk?
How to resolve issues with password reset?
View all 10
Analytics
8
What are widgets in Analytics?
How to get existing reports in Analytics?
What is the difference between Helpdesk related reports in Analytics and Reports?
How to view and edit mode in Analytics?
What is the difference between Curated and Custom reports?
View all 8
Agent Management
4
Why am I not receiving activation email?
How to change an agent's email address?
How do I transfer account admin access?
How to change an agent's name?
Ticket list view
1
How to filter tickets by creation date?
Security
4
How do I delete user data?
How do I export user data?
How do I consent for data share and privacy policy?
How to delete old tickets in a given period of time?