User FAQs 8

• What's the difference between an agent and a collaborator?
• How do I access all of my Freshconnect discussions?
• How do notifications work in Freshconnect?
• I can view a discussion attached to a ticket/deal in Freshdesk/Freshsales, but I am not able to view it in the Freshconnect web app. Why is it so?
• Terms of Service Update

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Using Freshconnect in Freshdesk 7

• How do I invite other agents to a discussion?
• How do I reply to a message?
• How do I reply to everyone in a discussion?
• How do I receive notifications on my discussions?
• How do I view the collaborators on a particular discussion?

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Using Freshconnect in Freshsales 8

• How do I start a discussion on a deal?
• How do I invite other agents to a discussion?
• How do I invite non-agent teammates to a discussion?
• How do I reply to a message?
• How do I reply to everyone in a discussion?

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