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Freshconnect User Guide
User FAQs
8
What's the difference between an agent and a collaborator?
How do I access all of my Freshconnect discussions?
How do notifications work in Freshconnect?
I can view a discussion attached to a ticket/deal in Freshdesk/Freshsales, but I am not able to view it in the Freshconnect web app. Why is it so?
Terms of Service Update
View all 8
Using Freshconnect in Freshdesk
7
How do I invite other agents to a discussion?
How do I reply to a message?
How do I reply to everyone in a discussion?
How do I receive notifications on my discussions?
How do I view the collaborators on a particular discussion?
View all 7
Using Freshconnect in Freshsales
8
How do I start a discussion on a deal?
How do I invite other agents to a discussion?
How do I invite non-agent teammates to a discussion?
How do I reply to a message?
How do I reply to everyone in a discussion?
View all 8