Freshconnect is automatically enabled for all the users of Freshdesk who have signed up after August 27th, 2018. 

For all Freshdesk users who’ve been using the helpdesk before 27th August 2018, we will be rolling out the integration for you in phases. This will replace the Team Huddle (Discuss) feature in your account with Freshconnect. If you wish to get Freshconnect earlier, then please submit a request here.