Team Huddle worked great for agent collaboration but agents could collaborate only with people already on Freshdesk. Freshconnect takes what Team Huddle did and kicks it up a few notches!

With Freshconnect, support agents will now be able to collaborate across organisations with third-party partners, with sales representatives from Freshsales and soon, across other Freshworks products as well. With Freshconnect, no matter which product you use in the Freshworks family, you will be able to converse with members from other teams, gain context about customers from other products and provide a better experience when supporting customers.