1. By default, participants in a discussion only receive notifications when someone 

    • Tags them in a discussion using @username

    • Replies to their message directly

    • Replies to everyone in the discussion using @discussion

  1. Agents will receive all the discussion related notifications in the Freshconnect notification centre, located at the top right of your Freshsales page. If you’re not an agent, you’ll receive notifications through email.

3. You can click on the Freshconnect link in this notification centre to see a list of all the discussions you are collaborating on.

Desktop Notifications

Freshconnect users  can enable desktop notifications. Desktop notifications are for every new message in a discussion.