Mute or leave a contextual discussion in the web app
1. Select Contextual Discussions from the left-side navigation bar.
2. Click on the discussion you want to mute/leave.
3. On the top right, click on More and then from the dropdown, select the action that you wish to perform.
Note: Once you leave a contextual discussion, it will stop showing in your discussions list. However, you can access the discussion in Freshdesk/Freshsales if you have access to the respective ticket/deal.
Mute or leave a contextual discussion in the mobile app
1. Select Contextual Discussions from the main menu.
2. Click on the discussion you want to mute/leave.
2. Click on the More button (the three dots on the top right) and then from the dropdown, select the action that you wish to perform.
Android
iOS