Once you open a new Freshdesk account and add a support email address to your account, it is imperative to verify and activate it. By verifying the email address, you help secure your account and keep it active to receive tickets in Freshdesk.
For a detailed demonstration, please watch our video on youtube to verify your support email address.
At times, when you click the activation link, you may receive an error stating "Activation Code Invalid." This error can occur -
when you incorrectly copy-paste the activation code while verifying your email.
when the support email address is invalid after triggering the activation email.
when the activation email expires because you initiate a new one.
In such cases, please ensure you copy-paste the activation code correctly and activate the link from the latest activation email. If the issue persists, please get in touch with email@example.com, and one of our agents will assist you further.