Introduction to Freshconnect
Freshconnect is our fresh new take on how we believe collaboration should happen - with context. We believe that communication and collaboration are two d...
Tue, 5 Apr, 2022 at 5:31 PM
Team Huddle helped agents collaborate on tickets but that was that. Agents couldn’t invite teammates from outside the help-desk or third-party partners. Fr...
Tue, 5 Apr, 2022 at 5:31 PM
Freshconnect is automatically enabled for all Freshdesk users who have signed up after August 27th, 2018. To understand how to get started with using Fresh...
Tue, 5 Apr, 2022 at 5:31 PM
Absolutely not! Freshconnect is free right now, and you can add up to 100 collaborators without having to pay anything at all. If you’re looking at adding y...
Tue, 5 Apr, 2022 at 5:32 PM
If you've received an email, from someone you know inviting you to participate in a Freshconnect discussion, and you're not sure what to do, you...
Mon, 18 Feb, 2019 at 5:37 PM
1. What is the difference between Team Huddle and Freshconnect? Team Huddle worked great for support agent collaboration but agents could collaborate only...
Mon, 29 Apr, 2019 at 6:03 PM