Freshconnect is our fresh new take on how we believe collaboration should happen - with context. We believe that communication and collaboration are two d...

Team Huddle helped agents collaborate on tickets but that was that. Agents couldn’t invite teammates from outside the help-desk or third-party partners.  Fr...

Freshconnect is automatically enabled for all Freshdesk users who have signed up after August 27th, 2018. To understand how to get started with using Fresh...

Absolutely not! Freshconnect is free right now, and you can add up to 100 collaborators without having to pay anything at all. If you’re looking at adding y...

If you've received an email, from someone you know inviting you to participate in a Freshconnect discussion, and you're not sure what to do, you&#...

1. What is the difference between Team Huddle and Freshconnect? Team Huddle worked great for support agent collaboration but agents could collaborate only...