User FAQs
In Freshdesk context, an agent is basically someone from your customer support team. In Freshsales, an agent is a sales rep. A collaborator is a teammat...
Wed, 9 Jan, 2019 at 3:28 PM
The Freshconnect web app is the home for all your discussions. The left pane shows all the discussions that you started or where you’ve been invited. ...
Wed, 9 Jan, 2019 at 3:33 PM
Agents who are a part of a discussion receive notifications in the Freshconnect widget within Freshdesk, as well as email notifications. They can also turn ...
Tue, 2 Apr, 2019 at 12:39 PM
The Freshconnect web app will display all the discussions that you are/have been a part of. This includes discussions that you started, were invited to, or ...
Wed, 9 Jan, 2019 at 3:36 PM
We have updated our Terms of Service (“ToS”), Privacy Notice (“Notice”) and Data Protection Addendum (“DPA”). These updates became effective on March 18, 2...
Tue, 18 Feb, 2020 at 5:54 PM
Inviting an agent to a discussion in Freshdesk If you're starting a new discussion, follow the steps: Hover over the Freshconnect widget at the ...
Mon, 22 Apr, 2019 at 12:39 PM
Inviting a user to a discussion in Freshsales If you're starting a new discussion on a deal and want to collaborate with other Freshsales users in ...
Mon, 22 Apr, 2019 at 12:37 PM
Hi There! We have updated our Privacy Notice (“Notice”) that will take effect from 1 October, 2019. We encourage you to read our Notice completely and l...
Thu, 19 Sep, 2019 at 1:23 PM