For some tickets, support agents might have to consult representatives from other internal or external teams to give the customer an update. Freshconnect ma...

Freshconnect is automatically enabled for all the users of Freshdesk who have signed up after August 27th, 2018.  For all Freshdesk users who’ve been usin...

In order to be migrated to Freshconnect, support portals will have to fulfill two requirements: You must have FreshID enabled for your support portal ...

Not at all! Freshconnect is free to use for adding up to 100 collaborators, internal or external. In case you wish to add more collaborators, please contac...