In your Freshconnect home window, click on the Settings icon in the left column bar. In the settings window, you will see a toggle button to Enable Dis...

With our 'Import Org’ feature, Freshconnect admins can add all the employees in their organization to Freshconnect in one go. The added employees will ...

By default, Freshconnect enables agent to collaborate outside of the customer support team. In case you want to restrict collaboration to only within t...

You can either Deactivate or Delete a collaborator from the Settings panel. To keep a collaborator in the account but remove their access to Freshconne...

Currently, you can’t assign admin status to agents other than the default admin. By default, the person who signs up/requests Freshconnect for the Fre...