Automations

How to restrict certain domains in Freshdesk?
You can control access to your Freshdesk account by allowing or restricting specific domains through,           Helpdesk Restriction         Automation r...
Thu, 3 Nov, 2022 at 6:19 PM
How to automatically send follow up email for unresponsive customers?
Amidst the busy schedule of your support agents, waiting for a customer response for quite a while can delay their workflow process. Instead of manually sea...
Thu, 3 Nov, 2022 at 6:24 PM
How to automatically reopen tickets when customer responds?
Sometimes, a customer may not reply to the support response in time, and the ticket may be closed due to inactivity. If you wish to reopen a closed ticket w...
Thu, 3 Nov, 2022 at 6:43 PM
How to handle and prevent webhook drops?
A Webhook is a callback to an application or web service triggered when a specific event occurs. In case of a particular update, change, or action in your h...
Thu, 3 Nov, 2022 at 6:45 PM
How to restore deleted contacts?
If you accidentally delete a contact and wish to recover it, you can do so by using the Restore button of the contact. However, you cannot restore once you ...
Fri, 4 Nov, 2022 at 2:53 PM
How to request for an SSL certificate?
As your support portal collects personal details like name, email, and phone number, it is imperative to protect this information from 3rd-parties with mali...
Fri, 4 Nov, 2022 at 2:55 PM
How to remove tags from tickets?
You can create automation rules with the help of webhooks to remove tags from a ticket. Please follow the below steps to set up a ticket updates automation ...
Fri, 4 Nov, 2022 at 2:57 PM
How to alert agents before tickets are overdue?
You can create an automation rule under time triggers to automatically alert a group or agent about tickets before it becomes overdue. Here's how you c...
Fri, 4 Nov, 2022 at 2:59 PM
How to automatically reopen tickets for customer feedbacks?
Customer Satisfaction(CSAT) surveys are a commonly-used key performance indicator to track your support experience with the customers. In Freshdesk, respons...
Fri, 4 Nov, 2022 at 3:00 PM
What are deleted contacts?
In a helpdesk, a contact is a customer who sends in support tickets through the many channels you have enabled in Freshdesk. They can submit tickets, check ...
Sat, 29 Oct, 2022 at 6:51 PM