Email

How to verify support email address?
Once you sign up for a new Freshdesk account and add a support email address, it is imperative to verify and activate it. By verifying the email address, se...
Fri, 4 Nov, 2022 at 5:45 PM
Can I use custom mail servers in Freshdesk?
Freshdesk uses Sendgrid as its email service provider to send and receive emails. If you choose to use your own mail servers instead of the Freshdesk server...
Fri, 4 Nov, 2022 at 5:59 PM
How to notify customers when agent adds public note?
Your Freshdesk account comes equipped with a default automation rule to notify customers when an agent adds a public note to their ticket. This helps bring ...
Fri, 4 Nov, 2022 at 6:12 PM
Why are the emails not converted as tickets?
Overview Self-help guide Issue: Specific emails are not converted into tickets          Check if tickets are landing in the Spam folder          Check if...
Fri, 4 Nov, 2022 at 6:30 PM
How to enable DKIM?
Freshdesk supports DKIM (Domain Key Identified Mail) to perform domain verification, enabling your organization to authenticate the communication between yo...
Fri, 4 Nov, 2022 at 6:40 PM
What are Multilingual Email Notifications
Multilingual support extends the customer support experience to people worldwide and is vital for your business to operate globally. If you sell a product o...
Sat, 29 Oct, 2022 at 7:05 PM
Setup new support email
Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...
Sat, 29 Oct, 2022 at 7:05 PM
Why is 'Please reauthorize your Email settings' banner displayed even after authorization?
Even after providing the correct authorization, if you encounter the banner stating, “Please reauthorize your Email settings. Learn more about it here or fi...
Mon, 7 Nov, 2022 at 2:17 PM
How to set up agent reply template?
A template helps maintain a standard of support replies across a large support team. Typically, an agent reply template has greetings and signatures, so age...
Mon, 7 Nov, 2022 at 2:18 PM
Why are replies not appended to tickets?
Freshdesk performs the following two checks to decide if an email reply should be created as a new ticket or threaded to an existing ticket.           Emai...
Mon, 7 Nov, 2022 at 2:20 PM