In order to dynamically notify customers, in their preferred language, Freshdesk offers the multilingual email notifications option. As a first step, you ne...

With Freshdesk, you can add multiple email addresses and map them to your product portals. This feature available from Growth plan and above, makes it easie...

Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...

If you have duplicate tickets created for the same email in your Freshdesk account, here are a few checks you can perform to troubleshoot the issue. C...

When configuring an MS Office 365 email system for your current support email address, if you encounter the following error,  “Error while authenticating t...

Freshdesk automatically assigns the requester's profile language by checking the first 15 words in the first email your customer sends to raise a ticke...

Freshdesk presents a simple solution of bringing the emails from your mailbox into your helpdesk as tickets so that agents in your portal can work on them f...

Freshdesk offers the following features to respond to multiple tickets with a common reply. Bulk Update option from Ticket list views Canned Responses...

A large number of factors influence the successful delivery of emails. On rare occasions that an email does not reach one or more of the intended recipients...

Freshdesk enables you to forward your support tickets to other email addresses by setting up a simple automation rule. Here is how you can create an automat...