Email

How to set up multilingual email notifications?
In order to dynamically notify customers, in their preferred language, Freshdesk offers the multilingual email notifications option. As a first step, you ne...
Mon, 7 Nov, 2022 at 2:23 PM
How to fix incorrect agent reply address?
With Freshdesk, you can add multiple email addresses and map them to your product portals. This feature available from Growth plan and above, makes it easie...
Mon, 7 Nov, 2022 at 2:24 PM
How to edit automatic email notifications?
Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...
Mon, 7 Nov, 2022 at 2:26 PM
How do I troubleshoot ticket duplication issue in Freshdesk?
If you have duplicate tickets created for the same email in your Freshdesk account, here are a few checks you can perform to troubleshoot the issue. C...
Fri, 9 Dec, 2022 at 6:41 PM
Why am I getting SMTP server error during custom email setup?
When configuring an MS Office 365 email system for your current support email address, if you encounter the following error,  “Error while authenticating t...
Mon, 7 Nov, 2022 at 3:01 PM
How can I change notification language of requesters or agents?
Freshdesk automatically assigns the requester's profile language by checking the first 15 words in the first email your customer sends to raise a ticke...
Mon, 7 Nov, 2022 at 3:02 PM
How to setup forwarding rule?
Freshdesk presents a simple solution of bringing the emails from your mailbox into your helpdesk as tickets so that agents in your portal can work on them f...
Mon, 7 Nov, 2022 at 3:08 PM
How to respond to multiple tickets with a common reply?
Freshdesk offers the following features to respond to multiple tickets with a common reply. Bulk Update option from Ticket list views Canned Responses...
Mon, 7 Nov, 2022 at 3:09 PM
Why do I get 'Message not delivered' error?
A large number of factors influence the successful delivery of emails. On rare occasions that an email does not reach one or more of the intended recipients...
Mon, 7 Nov, 2022 at 3:13 PM
Can I forward tickets using automation?
Freshdesk enables you to forward your support tickets to other email addresses by setting up a simple automation rule. Here is how you can create an automat...
Mon, 7 Nov, 2022 at 3:16 PM