Email

How to remove ticket link from agent replies?
Any agent reply from Freshdesk will have the Ticket URL added by default through the Agent Reply Template email notification. The requesters can use this UR...
Mon, 7 Nov, 2022 at 3:43 PM
Why are customers not receiving emails from Freshdesk?
Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...
Mon, 7 Nov, 2022 at 3:44 PM
How to forward tickets to external users?
In providing a stellar customer support experience, there may be instances where a ticket conversation needs input and collaboration from third-party vendor...
Mon, 7 Nov, 2022 at 3:45 PM
How to include ticket thread when forwarding conversation?
You can make sure that the entire ticket thread is visible to the person you forward it to by, enabling the 'Public ticket URL' option and  ...
Mon, 7 Nov, 2022 at 3:45 PM
‘Activation code invalid’ error
Once you open a new Freshdesk account and add a support email address to your account, it is imperative to verify and activate it. By verifying the email ad...
Sat, 29 Oct, 2022 at 7:10 PM
How to edit or customize email notifications?
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or cust...
Mon, 7 Nov, 2022 at 3:50 PM
How to receive support verification email?
Please perform the following checks if you do not receive the verification email from Freshdesk even after clicking on the Verify button for your support em...
Mon, 7 Nov, 2022 at 3:52 PM
How to edit default agent replies to a ticket?
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or cust...
Mon, 7 Nov, 2022 at 3:54 PM
What to do if agents are not receiving activation emails?
When you add a new agent to your Freshdesk Account, they will receive an activation email to the email address provided in their profile.  If the agent ...
Mon, 7 Nov, 2022 at 3:56 PM
How to send product-based email notifications?
With the Multiple Products feature available in Freshdesk, you can create a number of products, depending on your plan type. If you have set up your Freshde...
Mon, 7 Nov, 2022 at 3:57 PM