Any agent reply from Freshdesk will have the Ticket URL added by default through the Agent Reply Template email notification. The requesters can use this UR...

Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...

In providing a stellar customer support experience, there may be instances where a ticket conversation needs input and collaboration from third-party vendor...

You can make sure that the entire ticket thread is visible to the person you forward it to by, enabling the 'Public ticket URL' option and  ...

Once you open a new Freshdesk account and add a support email address to your account, it is imperative to verify and activate it. By verifying the email ad...

Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or cust...

Please perform the following checks if you do not receive the verification email from Freshdesk even after clicking on the Verify button for your support em...

Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or cust...

When you add a new agent to your Freshdesk Account, they will receive an activation email to the email address provided in their profile.  If the agent ...

With the Multiple Products feature available in Freshdesk, you can create a number of products, depending on your plan type. If you have set up your Freshde...