Email

How to enable or disable email notifications?
You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.  Here's how you do it. ...
Mon, 7 Nov, 2022 at 4:54 PM
How to enable ticket creation notifications for non-agents?
You can notify agents as well as non-agents, such as requesters of a ticket or members in cc, whenever an email is converted to a ticket in your Freshdesk A...
Mon, 7 Nov, 2022 at 4:55 PM
How to set up email notifications and reminders for SLA violation?
SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...
Mon, 7 Nov, 2022 at 4:56 PM
How to setup automatic email response to customers for new tickets?
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Freshdesk comes equipped with a default email...
Mon, 7 Nov, 2022 at 4:58 PM