You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.  Here's how you do it. ...

You can notify agents as well as non-agents, such as requesters of a ticket or members in cc, whenever an email is converted to a ticket in your Freshdesk A...

SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...

Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Freshdesk comes equipped with a default email...