Accounts and Billing

What is the difference between Freshworks URL and Freshdesk URL?
Freshworks Neo Platform is a flexible, end-to-end, AI-powered enterprise platform that offers a set of services that are leveraged by all the applications i...
Mon, 7 Nov, 2022 at 5:05 PM
How to add an agent or user to Freshdesk?
Agents are the persons who handle tickets and work with customer problems. An agent's functionality depends on the expertise, the level of support the ...
Mon, 7 Nov, 2022 at 5:07 PM
Why am I getting ‘You’re not allowed to access this page’ error?
You will encounter the error ‘You’re not allowed to access this page,’ if you click on a link you don’t have access to or do not have the right to view. Let...
Mon, 7 Nov, 2022 at 6:09 PM
How to add agent licenses to Freshdesk?
As an Account Administrator of your Freshdesk account, you can add more agents by purchasing additional agent seats by following the steps below. Navi...
Mon, 7 Nov, 2022 at 6:10 PM
How to resolve issues with password reset?
Please check for an email from support@freshworks.com with the subject “Reset Password for your Freshworks Account” in the SPAM or any other folders (Promot...
Mon, 7 Nov, 2022 at 6:12 PM
How to delete or remove agent?
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership ...
Mon, 7 Nov, 2022 at 6:13 PM
What to do if account is blocked due to high traffic?
Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal wi...
Mon, 7 Nov, 2022 at 6:17 PM
What are the best practices to delete agent without losing ticket details?
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership ...
Mon, 7 Nov, 2022 at 6:18 PM
How to cancel or delete account?
Account cancellations can be performed by the Account Administrators of your Freshdesk account, 24 hours before Freshdesk suspends your account and  1...
Mon, 7 Nov, 2022 at 6:19 PM
How to upgrade my plan in Freshdesk?
Subscription upgrades can only be performed by the Account Administrators of your Freshdesk account by following the steps below. Navigate to Admin from ...
Mon, 7 Nov, 2022 at 6:20 PM