Analytics

What are widgets in Analytics?
The widgets are the entities you can configure based on any available metrics. They are available in the widget library on the right pane and categorized as...
Mon, 7 Nov, 2022 at 9:38 PM
How to get existing reports in Analytics?
Freshdesk's curated reports in Analytics are the same as in Reports but with more metrics and better visualizations. They provide you with a 360 view o...
Mon, 7 Nov, 2022 at 9:39 PM
What is the difference between Helpdesk related reports in Analytics and Reports?
Helpdesk In-depth report  The Helpdesk In-depth report gives you an overview of your helpdesk system, ticket flow, and the Key Performance Indicators that ...
Mon, 7 Nov, 2022 at 9:40 PM
How to view and edit mode in Analytics?
You can control your team's access to Analytics under Admin > Team > Roles > Reports section. You can provide them with View, Edit, or Manage...
Mon, 7 Nov, 2022 at 9:41 PM
What is the difference between Curated and Custom reports?
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with t...
Mon, 7 Nov, 2022 at 9:57 PM
Why do I see inconsistencies between Reports and Analytics?
Any inconsistencies you may notice between Reports and Analytics result from updated metric formulas in Analytics for better accuracy. Analytic's reva...
Mon, 7 Nov, 2022 at 9:58 PM
How to export report data from Analytics?
Inside every report, you have the Export icon below the search bar. You can click this icon to export the report as a PDF but not as a CSV. However, you wil...
Mon, 7 Nov, 2022 at 9:59 PM
How to export ticket activities from Analytics?
Analytics in Freshdesk lets you identify problems and keep tabs on all the metrics that matter to you. With Freshdesk Analytics, you can analyze your entire...
Mon, 7 Nov, 2022 at 9:59 PM