Agent Management

Why am I not receiving activation email?
When you add a new agent to your Freshdesk Account, they will receive an activation email with a verification link. The agent can then click the link to ver...
Mon, 7 Nov, 2022 at 6:25 PM
How to change an agent's email address?
As an Administrator, you can change other agents’ email address by following the steps below, Navigate to Admin from the menu. Under Team, click on Agent...
Mon, 7 Nov, 2022 at 6:26 PM
How do I transfer account admin access?
Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can ...
Mon, 7 Nov, 2022 at 6:26 PM
How to change an agent's name?
As an Organization Administrator, you can change other agents’ names by following the steps below, Navigate to the bottom left corner of your Freshdesk a...
Mon, 7 Nov, 2022 at 6:27 PM