Security

How do I delete user data?
In Freshdesk, a ‘delete’ or ‘export’ request from a customer must be routed via the admin, who validates if the requestor is genuine.  As an administrator ...
Mon, 7 Nov, 2022 at 6:33 PM
How do I export user data?
In Freshdesk, a ‘delete’ or ‘export’ request from a customer must be routed via the admin, who validates if the requestor is genuine.  As an administrator ...
Mon, 7 Nov, 2022 at 6:36 PM
How do I consent for data share and privacy policy?
As a data controller, you need to assess the data you’re collecting in ticket fields or contact fields - you must ensure this is kept to a minimum just enou...
Mon, 7 Nov, 2022 at 6:37 PM
How to delete old tickets in a given period of time?
GDPR mandates that personal data should not be retained for periods longer than necessary for the purposes it was collected. Additionally, we must comply if...
Mon, 7 Nov, 2022 at 6:37 PM