You can access the Freshconnect app by clicking on the Freshconnect notification center at the top right of your Freshsales page and clicking on the link shown below.
2. This has the list of all the discussions that you are collaborating on, in Freshsales and Freshdesk (if you’re an agent in both). Both agents and non-agent collaborators can access this. This is dynamically updated and any new discussions that you are tagged in will appear here instantly.