Freshconnect allows you to invite anyone, and we mean anyone, into a discussion! It doesn't matter if they are someone from even outside your organization - vendors, freelancers, third-party service providers what have you.
To invite someone into a discussion:
1. Inside the discussion, click on Invite at the top right.
2. Enter the email address of the person along with your message (it helps to give them some context about why you need their help!).
3. Send the invite. The recipient would get an email with a link to join the discussion.
Note: Once they join the discussion, these external collaborators will get read-only access to the ticket on which they are tagged (including all private notes, replies, public notes and forwards associated with this ticket) along with the attached discussion in their Freshconnect web application.
External collaborator's view