Introduction to Freshconnect

What is Freshconnect?
Freshconnect is our fresh new take on how we believe collaboration should happen - with context. We believe that communication and collaboration are two d...
Wed, 9 Jan, 2019 at 3:10 PM
How is Freshconnect better than Team Huddle?
Team Huddle helped agents collaborate on tickets but that was that. Agents couldn’t invite teammates from outside the help-desk or third-party partners.  Fr...
Wed, 9 Jan, 2019 at 3:13 PM
How do I get access to Freshconnect?
Freshconnect is automatically enabled for all Freshdesk users who have signed up after August 27th, 2018. To understand how to get started with using Fresh...
Wed, 9 Jan, 2019 at 3:14 PM
Do I have to pay for Freshconnect?
Absolutely not! Freshconnect is free right now, and you can add up to 100 collaborators without having to pay anything at all. If you’re looking at adding y...
Tue, 29 Jan, 2019 at 11:00 AM
Getting started with Freshconnect as a collaborator
If you've received an email, from someone you know inviting you to participate in a Freshconnect discussion, and you're not sure what to do, you&#...
Mon, 18 Feb, 2019 at 5:37 PM
Team Huddle to Freshconnect Migration FAQs
1. What is the difference between Team Huddle and Freshconnect? Team Huddle worked great for support agent collaboration but agents could collaborate onl...
Mon, 29 Apr, 2019 at 6:03 PM