User FAQs

What's the difference between an agent and a collaborator?
In Freshdesk context, an agent is basically someone from your customer support team. In Freshsales, an agent is a sales rep. A collaborator is a teammat...
Wed, 9 Jan, 2019 at 3:28 PM
How do I access all of my Freshconnect discussions?
The Freshconnect web app is the home for all your discussions. The left pane shows all the discussions that you started or where you’ve been invited. ...
Wed, 9 Jan, 2019 at 3:33 PM
How do notifications work in Freshconnect?
Agents who are a part of a discussion receive notifications in the Freshconnect widget within Freshdesk, as well as email notifications. They can also turn ...
Tue, 2 Apr, 2019 at 12:39 PM
I can view a discussion attached to a ticket/deal in Freshdesk/Freshsales, but I am not able to view it in the Freshconnect web app. Why is it so?
The Freshconnect web app will display all the discussions that you are/have been a part of. This includes discussions that you started, were invited to, or ...
Wed, 9 Jan, 2019 at 3:36 PM
How do I invite other Freshdesk agents to a ticket discussion?
Inviting an agent to a discussion in Freshdesk If you're starting a new discussion, follow the steps: Hover over the Freshconnect widget at the ...
Mon, 22 Apr, 2019 at 12:39 PM
How do I invite other Freshsales users to a deal discussion?
Inviting a user to a discussion in Freshsales   If you're starting a new discussion on a deal and want to collaborate with other Freshsales users in ...
Mon, 22 Apr, 2019 at 12:37 PM
Freshworks Privacy Notice Update (October 1, 2019)
Hi There! We have updated our Privacy Notice (“Notice”) that will take effect from 1 October, 2019. We encourage you to read our Notice completely and l...
Thu, 19 Sep, 2019 at 1:23 PM