To start a discussion on a deal: Open the deal on which you want to collaborate. Click on the Discuss button to start a discussion on this deal. ...

To invite a teammate to a discussion: Click on the Discuss button at the top right of the deal. In the discussion window, type @ followed by teamma...

Freshconnect allows you to invite teammates who are not agents on Freshsales to collaborate on a deal. To invite a teammate who’s not an agent (referred...

The Reply button pops up when you hover over a message. 2. Click on the button to reply to a particular message. 3. A notification wil...

If you want to notify all the members in a discussion at once, simply type @discussion and send the message. 

By default, participants in a discussion only receive notifications when someone  Tags them in a discussion using @username Replies to their message...

To see a list of members in the discussion, click on the top right as shown below:

You can access the Freshconnect app by clicking on the Freshconnect notification center at the top right of your Freshsales page and clicking on the link ...