Using Freshconnect in Freshsales

How do I start a discussion on a deal?
To start a discussion on a deal: Open the deal on which you want to collaborate. Click on the Discuss button to start a discussion on this deal. ...
Mon, 1 Apr, 2019 at 12:34 PM
How do I invite other agents to a discussion?
To invite a teammate to a discussion: Click on the Discuss button at the top right of the deal. In the discussion window, type @ followed by teamma...
Thu, 10 Jan, 2019 at 6:19 PM
How do I invite non-agent teammates to a discussion?
Freshconnect allows you to invite teammates who are not agents on Freshsales to collaborate on a deal. To invite a teammate who’s not an agent (referred...
Thu, 10 Jan, 2019 at 6:30 PM
How do I reply to a message?
The Reply button pops up when you hover over a message. 2. Click on the button to reply to a particular message. 3. A notification wil...
Thu, 10 Jan, 2019 at 6:45 PM
How do I reply to everyone in a discussion?
If you want to notify all the members in a discussion at once, simply type @discussion and send the message. 
Thu, 10 Jan, 2019 at 6:48 PM
How do I receive notifications on my discussions?
By default, participants in a discussion only receive notifications when someone  Tags them in a discussion using @username Replies to their message...
Tue, 29 Jan, 2019 at 11:08 AM
How do I view the collaborators in a particular discussion?
To see a list of members in the discussion, click on the top right as shown below:
Thu, 10 Jan, 2019 at 6:58 PM
How do I view all the discussions that I’m collaborating on?
You can access the Freshconnect app by clicking on the Freshconnect notification center at the top right of your Freshsales page and clicking on the link ...
Thu, 10 Jan, 2019 at 7:04 PM