Understanding the Freshconnect-Freshdesk Integration

How does Freshconnect improve ticket resolution in Freshdesk?
For some tickets, support agents might have to consult representatives from other internal or external teams to give the customer an update. Freshconnect ma...
Thu, 10 Jan, 2019 at 3:20 PM
How do I install Freshconnect on my Freshdesk account?
Freshconnect is automatically enabled for all the users of Freshdesk who have signed up after August 27th, 2018.  For all Freshdesk users who’ve been usin...
Tue, 29 Jan, 2019 at 11:12 AM
What are the requirements to use Freshconnect in Freshdesk?
In order to be migrated to Freshconnect, support portals will have to fulfill two requirements: You must have FreshID enabled for your support portal ...
Thu, 10 Jan, 2019 at 3:22 PM
Does using Freshconnect affect my Freshdesk billing?
Not at all! Freshconnect is free to use for adding up to 100 collaborators, internal or external. In case you wish to add more collaborators, please contac...
Thu, 10 Jan, 2019 at 3:24 PM