Freshconnect-Freshdesk Integration FAQs

How is Freshconnect better than Team Huddle?
Team Huddle worked great for agent collaboration but agents could collaborate only with people already on Freshdesk. Freshconnect takes what Team Huddle did...
Thu, 10 Jan, 2019 at 3:41 PM
How will the launch of Freshconnect affect existing Team Huddle users?
Freshconnect will be replacing Team Huddle soon but everything that made Team Huddle will be a part of Freshconnect, along with additional features in Fresh...
Tue, 29 Jan, 2019 at 11:14 AM
Is this GDPR compliant?
If agents are deleted from Freshdesk, all of their account details and related data will be erased from Freshdesk servers as per GDPR compliance requiremen...
Thu, 10 Jan, 2019 at 3:47 PM
What will happen to my existing conversations in Team Huddle?
Any conversations or chat history that you have in Team Huddle will be ported over to Freshconnect automatically without you having to do anything. Rest as...
Thu, 10 Jan, 2019 at 3:57 PM
Do I have to pay for Freshconnect?
Freshconnect is currently free to use for upto 100 collaborators, internal or external. You can add them with their email IDs to the account. If you wish t...
Thu, 10 Jan, 2019 at 3:57 PM
What are the requirements to get Freshconnect for my Freshdesk account?
Freshconnect is available only on the new Freshdesk Mint experience and you will need to have FreshID enabled to use Freshconnect. In case you are still us...
Thu, 10 Jan, 2019 at 3:59 PM
How many people can I add as collaborators?
You can add up to 100 accounts as collaborators for free across all plans starting from Sprout. In case you wish to add more, please contact support@freshc...
Thu, 10 Jan, 2019 at 3:59 PM