Team Huddle to Freshconnect Migration FAQs

How is Freshconnect better than Team Huddle?
While Team Huddle is great for collaboration, unfortunately it restricted agents to collaboration only within Freshdesk. Freshconnect takes what Team Huddl...
Thu, 10 Jan, 2019 at 4:02 PM
Does Freshconnect have all the features of Team Huddle?
In the first phase of the Freshdesk-Freshconnect integration, we have focused on enabling collaborations across a larger segment of people - the ability to ...
Thu, 10 Jan, 2019 at 5:09 PM
I already use Team Huddle. How will the launch of Freshconnect affect me?
Freshconnect will be replacing Team Huddle soon but all of the features that made Team Huddle awesome will be a part of Freshconnect . That being said, thi...
Thu, 10 Jan, 2019 at 5:11 PM
What happens to my conversations in Team Huddle, once I migrate to Freshconnect?
Any conversations or chat history that you have in Team Huddle will be ported over to Freshconnect automatically without you having to do anything. Rest as...
Thu, 10 Jan, 2019 at 5:12 PM
What steps do I have to take to move from Team Huddle to Freshconnect?
The migration is automatic and will happen on the server-side. Users need not do anything to make any change, except maybe sit back and sip on a cup of hot ...
Thu, 10 Jan, 2019 at 5:14 PM
Team Huddle is a feature that I never paid money for. Will I have to pay extra for Freshconnect?
No. The Freshdesk-Freshconnect integration will enable you to invite upto 100 collaborators for free on any plan (including Sprout). If you wish to invite ...
Thu, 10 Jan, 2019 at 5:45 PM
I don’t see the Freshconnect “Discuss” button in my portal yet. Why not?
Pop Quiz! Have you switched to Freshdesk Mint? Do your agents login with FreshID? If your answer to either of these questions is no, please note t...
Thu, 10 Jan, 2019 at 5:47 PM
Is there anything else I should know about the Freshconnect-Freshdesk integration?
Please note that once the Freshconnect - Freshdesk Integration has been enabled for your account, you will be able to access all of your discussions and col...
Thu, 10 Jan, 2019 at 5:52 PM