Setting up your Freshconnect account

A quick guide for administrators on how to set up a Freshconnect account for your organization.

How do I enable/disable Freshconnect for my organisation?
In your Freshconnect home window, click on the Settings icon in the left column bar. In the settings window, you will see a toggle button to Enable Dis...
Wed, 9 Jan, 2019 at 3:39 PM
Adding your entire organization to Freshconnect
With our 'Import Org’ feature, Freshconnect admins can add all the employees in their organization to Freshconnect in one go. The added employees will ...
Tue, 6 Aug, 2019 at 2:02 PM
How do I enable agents to collaborate with other teammates and third party vendors?
By default, Freshconnect enables agent to collaborate outside of the customer support team. In case you want to restrict collaboration to only within t...
Wed, 9 Jan, 2019 at 3:41 PM
How do I remove a collaborator from my organisation’s Freshconnect account?
You can either Deactivate or Delete a collaborator from the Settings panel. To keep a collaborator in the account but remove their access to Freshconne...
Wed, 9 Jan, 2019 at 3:49 PM
How do I assign administrator status to other agents?
Currently, you can’t assign admin status to agents other than the default admin. By default, the person who signs up/requests Freshconnect for the Fre...
Wed, 9 Jan, 2019 at 3:49 PM