Contextual Discussions in Freshdesk

Inviting people from outside your organization to a discussion
Freshconnect allows you to invite anyone, and we mean anyone, into a discussion! It doesn't matter if they are someone from even outside your organizat...
Mon, 30 Sep, 2019 at 5:42 PM
Start a discussion on a ticket
To start a discussion on a ticket: Open the ticket on which you need to collaborate. At the bottom left in the ticket window, you'll see the F...
Tue, 26 Nov, 2019 at 3:27 PM
Mute or leave a contextual discussion
Mute or leave a contextual discussion in the web app 1. Select Contextual Discussions from the left-side navigation bar. 2. Click on the discussion you...
Tue, 26 Nov, 2019 at 7:14 PM