Contextual Discussions in Freshdesk

Inviting people from outside your organization to a discussion
Freshconnect allows you to invite anyone, and we mean anyone, into a discussion! It doesn't matter if they are someone from even outside your organizat...
Mon, 30 Sep, 2019 at 5:42 PM
How do I start a discussion on a ticket?
To start a discussion on a ticket: Open the ticket on which you need to collaborate. At the bottom left in the ticket window, you'll see the F...
Tue, 2 Apr, 2019 at 1:02 PM